At Yazhnila Boutique, we take immense pride in the quality, fabric, and craftsmanship of our women’s nightwear and apparel. Because nightwear falls under intimate personal wear, we maintain strict hygiene protocols to safeguard all our customers.
Please read our return and exchange guidelines carefully before placing an order.
1. Mandatory 360° Unboxing Video Requirement
To protect against transit damage, missing items, or manufacturing defects, a complete, continuous unboxing video is strictly mandatory to raise any return, replacement, or damage claim.
Video Guidelines:
- The video must begin before opening the courier parcel/flyer, clearly showing the original shipping label with the tracking details visible.
- The recording must be single-take, unedited, and uncut (no pauses, transitions, or splices).
- The video must clearly show the package being opened, the garment being thoroughly unfolded and inspected, and the exact defect or issue highlighted.
- Important: Requests submitted without an unedited, continuous unboxing video cannot be entertained under any circumstances.
2. Eligibility for Returns & Replacements
We accept return/replacement requests under the following conditions:
- Genuine manufacturing defects (e.g., fabric tears, major weaving faults, broken zippers, damaged stitching).
- An incorrect item, size, or pattern delivered due to a dispatch error.
Condition of the Garment:
- Unworn & Unwashed: The product must be completely unused, unwashed, unaltered, and free of any odor, perfume, detergent smell, or makeup stains.
- Original Packaging: All brand tags, labels, and original protective packaging must remain intact.
- Garments showing signs of wear or washing will be rejected upon physical quality check at our facility.
3. Non-Returnable Items
Due to hygiene standards and operational terms:
- Items tried on or worn beyond basic inspection.
- Garments altered, washed, or damaged after unboxing.
- Clearance, flash sale, or items clearly marked as “Non-Returnable”.
- Requests raised after the reporting deadline.
4. How to Submit a Claim
- Reporting Window: You must notify us within 24 to 48 hours of parcel delivery.
- Send Details: Share your Order ID, full name, defect description, and the raw unboxing video directly to our support channels:
- Verification: Our team will review the video within 24–48 working hours and share return shipping or replacement instructions.
5. Replacements & Refunds
- Verified Defects / Wrong Items: Once verified, we will arrange a reverse pickup (or provide return shipping assistance) and ship out a replacement at no additional charge.
- Out of Stock: If the exact replacement size/design is unavailable, we will issue a store credit or refund the amount to your original payment method (or UPI for COD orders) within 5–7 business days after inspection.